1What are the courier channels available ?
Our aim is to deliver your order at your doorstep fast and safe. Towards this effort, we have partnered with multiple courier companies like FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees and Aramex to give you an excellent shipping experience.
2 How can I buy the products in bulk?
We agree! Our products are simply awesome and buying one is just not enough. You can place bulk orders by contacting us via email@example.com or just call us at +91 82409 85565 (10 AM - 6 PM, Monday to Saturday).
3How long does it take the product to reach me?
Our products are shipped from Kolkata and it takes us 3 -5 days to deliver goods to your doorstep. However, for the current situation with the pandemic average shipping time is 5-7 days depending on your location.
4I have received a damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return by reaching out to us on firstname.lastname@example.org and we will resolve the issue to your satisfaction. We do not offer free shipping on returns. Please refer to our 14-day returns policy and process. https://strongkong.in/refunds-and-returns/
5How do I cancel an order?
You can cancel an order, that has not yet been shipped. Or, you can send a request to email@example.com or call our at +91 82409 85565. After order has been shipped, it cannot be cancelled and the return policy is applicable .
6How can I check if Strongkong delivers to my pincode?
You can check on the product page only. Just type the pincode in the “Check Delivery” box and you will get to know if we deliver to your pincode.
7How can I track the status of my order?
You will receive messages on your registered mobile no. and email about the status of your order. You can also check it on our website under “My Order” section. Once you order on our website, you will receive message about the order confirmation and the expected delivery date of your order, along with tracking link. You can anytime track the order status.
8Can I return the product to StrongKong?
If the products delivered to you are damaged/ defective, then only we can consider your return request. Please send a request to firstname.lastname@example.org or call at +91 82409 85565. https://strongkong.in/refunds-and-returns/
9Within what duration do I have to make the return request?
You have 14 days to notify us that you wish to return the items from the date of delivery and a further 7 days for the returned product(s) to reach us. We might ask to share a snapshot at email@example.com.